Jet Now FAQs

A copy of our booking conditions can be found here.

We believe in honest pricing and will always state what is and isn’t included in your holiday. However, as a travel agent, we depend on the tour operators, hotels and airlines to provide us with accurate information and pricing, which can change. Where possible we will absorb these price changes but in some instances we will need to pass these on to our customers.

Please check our Terms and Conditions which clearly show our charging schedule.

Once you have booked your holiday with Jet Now you will receive a booking confirmation email to the email address you provided at the time of booking.

This email will contain your booking reference(s) and a summary of your holiday arrangements booked. Please read through the booking confirmation carefully and contact us immediately if you see anything that appears incorrect, including the spelling of passenger names.

Yes, here at Jet Now we take consumer financial protection very seriously, we offer our 100% payment protection guarantee, we protect your flight, hotel, attraction tickets and holiday packages with ATOL (where applicable). Jet Now are also members of the Travel Trust Association offering you 100% Payment Protection Guarantee; see more on financial protection below.

You will receive an ATOL Certificate after the booking has been processed and confirmed (where applicable). Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.

What is the Financial Services Compensation Scheme FSCS?

FSCS exists to protect customers of financial services firms that have failed. If the company you’ve been dealing with has failed and can’t pay claims against it, we can step in to pay compensation.

We make it as quick and easy as possible to make a compensation claim with our online claims service and it's completely free to claim with us. We know it can be a very stressful time, so our customer support team is here to help you every step of the way.

You can find out more about the financial products we protect on our compensation limits page and learn more about what makes someone eligible under our rules.”

You also have the right to complain to the Financial Services Ombudsman (FSO) if you feel you have been treated unfairly. Please find a link here to our credit lenders complains handling policy where you can find further information: Fly Now Pay Later Complaints Handling Information

The Travel Trust Association (TTA) is a travel trade association which exists in order to provide our customers with 100% financial protection.

Every penny that you pay to Jet Now is protected by the TTA.

All members of the TTA are required to abide by the members Code of Conduct. This is to ensure that customers receive the best possible service.

Should Jet Now, as a member of the TTA, financially fail or cease trading, the TTA will liaise with the suppliers and Tour Operators to ensure that our customers holiday goes ahead unaffected.  Should this not be possible, they will administer a claim for a refund of money on behalf of the customer.

Jet Now will deposit your money into a Trust Account - a bank account designated to hold our customers' money.

Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both Jet Now and the Trustee are required to authorise payments from the Trust Account.

In addition to monies being held in trust, our customers have a financial guarantee from the Travel Trust Association.

The TTA will guarantee the financial obligation of Jet Now up to a maximum any one passenger of £11,000. So if you paid £2,000 they guarantee they will reimburse the loss of the £2,000, where it is not available for you from the Trust Account.

Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of the guarantee on the TTA’s website www.traveltrust.co.uk/guarantee

Should Jet Now become insolvent, in most instances your money will still be held within our Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned.

Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.

You can find further information at: www.thetravelnetworkgroup.co.uk/faqs

All amendments are subject to your Service Provider and Jet Now's Terms and Conditions.

For all amendment requests please email our customer service team at customer-service@Jetnow.com

Please allow up to 72 hours for a response regarding your request, and to be advised on any additional costs.

You can review our Terms and Conditions for details about our administration fees structure here.

Please always ensure that if you have any special requirements especially for any passengers with reduced mobility that you speak to us before making your booking, to ensure that any needs you might have can be requested with your travel provider.

If you require special assistance at the airport, it is always best that you contact the airline to discuss this directly, as questions asked will likely involve personal information and queries specific to how they will be able to support any needs you might have.

Advance Passenger Information is designed to enhance and reinforce border control and security.

The information you supply is processed and received by the government of the country you are visiting  and provides Border Control with ‘pre-arrival’ and ‘pre-departure’ information for passengers and crew members.

You will need to submit your API information prior to travelling if your airline requires online check in.

API can also be referred to as APIS, Secure Flight or e-Borders.

All the other information you need when travelling within Europe will be contained in your booking documents.

The Foreign & Commonwealth Office (FCO) is the British government department that issues advise should a country be considered unsafe

travel to.  UK Airlines and Tour Operators will generally follow advice given by the FCO and Jet Now will contact you should hold a booking a

Destination which has been affected by FCO advise.

The FCO website is www.fco.gov.uk

REPRESENTATIVE EXAMPLE

Cost Of Holiday: £600.00 (Total Amount of Credit)
Total Cost of Credit: £89.94 (One Off Transaction Fee, Payable Today)
Interest Rate: 14.99% (Fixed)
Total Amount Payable: £689.94
Monthly Repayments: £50.00 (Based on 12 monthly repayments)
Representative APR: 29.9%APR Representative