At jetnow.com, we are on a mission to make travel more accessible and affordable.
What you can borrow
up to
£3000
Travel loans between £100.00 to £3,000.00 depending on your credit profile
What you pay
everything
Transparent
No gimmicks or hidden fees. The total you see at checkout is what you pay.
Early repayment
for
Free
You can repay early with no extra charges.
Jet Now FAQs
A copy of our booking conditions can be found here.
We believe in honest pricing and will always state what is and isn’t included in your holiday. However, as a travel agent, we depend on the tour operators, hotels and airlines to provide us with accurate information and pricing, which can change. Where possible we will absorb these price changes but in some instances we will need to pass these on to our customers.
Please check our Terms and Conditions which clearly show our charging schedule.
Once you have booked your holiday with Jet Now you will receive a booking confirmation email to the email address you provided at the time of booking.
This email will contain your booking reference(s) and a summary of your holiday arrangements booked. Please read through the booking confirmation carefully and contact us immediately if you see anything that appears incorrect, including the spelling of passenger names.
Yes, here at Jet Now we take consumer financial protection very seriously, we offer our 100% payment protection guarantee, we protect your flight, hotel, attraction tickets and holiday packages with ATOL (where applicable). Jet Now are also members of the Travel Trust Association offering you 100% Payment Protection Guarantee; see more on financial protection below.
You will receive an ATOL Certificate after the booking has been processed and confirmed (where applicable). Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
What is the Financial Services Compensation Scheme FSCS?
FSCS exists to protect customers of financial services firms that have failed. If the company you’ve been dealing with has failed and can’t pay claims against it, we can step in to pay compensation.
We make it as quick and easy as possible to make a compensation claim with our online claims service and it's completely free to claim with us. We know it can be a very stressful time, so our customer support team is here to help you every step of the way.
You can find out more about the financial products we protect on our compensation limits page and learn more about what makes someone eligible under our rules.”
You also have the right to complain to the Financial Services Ombudsman (FSO) if you feel you have been treated unfairly. Please find a link here to our credit lenders complains handling policy where you can find further information: Fly Now Pay Later Complaints Handling Information
The Travel Trust Association (TTA) is a travel trade association which exists in order to provide our customers with 100% financial protection.
Every penny that you pay to Jet Now is protected by the TTA.
All members of the TTA are required to abide by the members Code of Conduct. This is to ensure that customers receive the best possible service.
Should Jet Now, as a member of the TTA, financially fail or cease trading, the TTA will liaise with the suppliers and Tour Operators to ensure that our customers holiday goes ahead unaffected. Should this not be possible, they will administer a claim for a refund of money on behalf of the customer.
Jet Now will deposit your money into a Trust Account - a bank account designated to hold our customers' money.
Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both Jet Now and the Trustee are required to authorise payments from the Trust Account.
In addition to monies being held in trust, our customers have a financial guarantee from the Travel Trust Association.
The TTA will guarantee the financial obligation of Jet Now up to a maximum any one passenger of £11,000. So if you paid £2,000 they guarantee they will reimburse the loss of the £2,000, where it is not available for you from the Trust Account.
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of the guarantee on the TTA’s website www.traveltrust.co.uk/guarantee
Should Jet Now become insolvent, in most instances your money will still be held within our Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned.
Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.
You can find further information at: www.thetravelnetworkgroup.co.uk/faqs
All amendments are subject to your Service Provider and Jet Now's Terms and Conditions.
For all amendment requests please email our customer service team at customer-service@Jetnow.com
Please allow up to 72 hours for a response regarding your request, and to be advised on any additional costs.
You can review our Terms and Conditions for details about our administration fees structure here.
Please always ensure that if you have any special requirements especially for any passengers with reduced mobility that you speak to us before making your booking, to ensure that any needs you might have can be requested with your travel provider.
If you require special assistance at the airport, it is always best that you contact the airline to discuss this directly, as questions asked will likely involve personal information and queries specific to how they will be able to support any needs you might have.
Advance Passenger Information is designed to enhance and reinforce border control and security.
The information you supply is processed and received by the government of the country you are visiting and provides Border Control with ‘pre-arrival’ and ‘pre-departure’ information for passengers and crew members.
You will need to submit your API information prior to travelling if your airline requires online check in.
API can also be referred to as APIS, Secure Flight or e-Borders.
All the other information you need when travelling within Europe will be contained in your booking documents.
The Foreign & Commonwealth Office (FCO) is the British government department that issues advise should a country be considered unsafe
travel to. UK Airlines and Tour Operators will generally follow advice given by the FCO and Jet Now will contact you should hold a booking a
Destination which has been affected by FCO advise.
The FCO website is www.fco.gov.uk
REPRESENTATIVE EXAMPLE
Cost Of Holiday: £600.00 (Total Amount of Credit)
Total Cost of Credit: £89.94 (One Off Transaction Fee, Payable Today)
Interest Rate: 14.99% (Fixed)
Total Amount Payable: £689.94
Monthly Repayments: £50.00 (Based on 12 monthly repayments)
Representative APR: 29.9%APR Representative
Have more questions?
Our customer services team is available to answer queries, discuss amendments and add extras to your existing booking.
Travel Updates - COVID-19
During these uncertain times, we know how important it is to provide the most up to date information to our customers, so we have put together a COVID-19 useful things to know before you go section, to keep you in the know.
We recommend you check this page regularly for updates as this information is subject to change.
The Foreign & Commonwealth Office (FCO) is the British government department that issues advice should a country be considered unsafe to travel to. Airlines and Tour Operators here in the UK will generally follow advice given by the FCO regarding travelling to and from a country and should this advice change and subsequently effect your travel plans, we would be in touch with you to discuss your options.
The FCO website also contains important information regarding entry requirements to each destination. Please click here to access the website.
As of 3rd July 2020 the UK Government has published a list of countries exempt from the coronavirus travel quarantine which we have listed below. Travel is permitted to each of these destinations from the UK as of 10th July 2020. The list shows destinations where quarantine free travel between both countries is now bookable, meaning no self-isolation at either side.
The list is as follows:
Estonia
Germany
Greece
Italy
Liechtenstein
Norway
San Marino
**Important Information regarding holidays to Spain**
As of 27th July 2020, the travel advice for Spain has changed. The Foreign and Commonwealth Office (FCO) are advising all but essential travel to Spain, including the Balearic and Canary Islands, based on the current assessment of COVID-19 risks in the country.
All Travellers to Spain including the Balearics and Canaries will now be required to self-isolate on return for 14 days. Please click here to read the official guidance.
Whether you are thinking about travelling overseas, or have already booked your trip, we want to make sure you have total peace of mind before, during and returning from your holiday. The Foreign & Commonwealth Office (FCO) has put together a very handy guide to safer air travel, which provides you with advice on how to travel safely, what to expect at UK airports both from a departure and arrival point of view and information on Coronavirus requirements in the country you are planning to travel to.
We strongly recommend you visit the FCO website and check the information regularly as it is subject to change. You can access the handy guide by clicking here.
There is also a useful Plan for your Travel checklist you can read by clicking here.
We understand that booking a holiday is a large financial commitment, therefore we strongly recommend that you take out adequate travel insurance to cover your individual needs.
